publications - articles & books
- Los Mitos De La Innovacion - A La Luz De Los Datos. Harvard Deusto Business Review, 328, 49-59., 2022
- Measuring Culture of Innovation. Handbook of Research Methods for Organisational Culture. Edward Elgar, 2022
- En Que Se Equivoca - Y Acierta - Silicon Valley Sobre La Cultura. Harvard Deusto Business Review, 283, 6-14., 2018
- Six Innovation Pain Points and How to Overcome Them. IESEinsight(38), 53-59, 2018
- What Silicon Valley gets wrong (and right) about culture. QUARTZ at WORK, 2018
- Entrepreneurial leaders in the "VUCAH" age. Grupo Sura Annual Report 2017, 76-79. 2018
- Measuring Culture of Innovation (Part 2). Performance Improvement Quarterly, 30(1), 29-54, 2017
- Measuring Culture of Innovation (Part 1). Performance Improvement Quarterly, 29(4), 427-454, 2017
- Leading Change & Radical Innovation: Big Bang vs. Start Small. Babson Insight. Dec. 2016
- Innovation: Go Fast or Go Home! DearlerExec (1st Quarter ed.). Sandy, UT: Driving Sales, LLC. 1st Quarter 2016
- How Customer Focused Is Your Dealership Culture? DearlerExec (pp. 38-41), Driving Sales, LLC., 4th Quarter 2015
- El Sanbox de Innovacion (The Innovation Sandbox). Capital (vol. 394, pp. 68-69). Santiago: Revista Capital., April 2015
- How Innovative is Your Company’s Culture, MIT Sloan Management Review, Vol. 54, No. 3, Spring 2013
- Stop the Nonsense! Innovation is a Discipline, The European Business Review, Jan. – Feb. 2014
- Learning Emergent Strategies through Design Thinking, DMI (Design Management Institute Journal), Spring 2014
- Como esta Cultura de Inovacao em sua Empresa? HSM Management, Janeiro-Fevereiro 2014
- The “Lean Startup” Movement: The Big-Bang vs. Start-Small”, June 2013, Babson Insight
- Becoming a More Innovative Culture – From Assessment to Action, The European Financial Review, Oct. – Nov. 2013
- To Innovate, Get the people issues right, Babson Insight, Summer 2013
- Detengan el sinsentido! Innovación es una disciplina, Estrategia, Santiago, Chile, Feb. 1, 2013:
- Book: The Discipline and Culture of Innovation – A Socratic Journey, Profit Editorial, 2013
- Book: Innovacion 2.0, Por que cuando hablamos de innovacion nos olvidamos de las personas, Profit Editorial, 2012
- Speaking the Lingua Franca of Innovation, IESE Insight, 3rd Quarter, Issue 14, 2012
- Creation Logic in Innovation, Book Chapter, in The New Entrepreneurial Leader, Berrett-Koehler, 2011
- Everything Old is New Again, The Seminarium Letter, No. 44, May-June, 2009
- Creating Great Products with Apple’s Steve Wozniak, Babson Insight, September 2007
- CIO’s Role in Innovation: Chief Information Officer to Chief Innovation Officer, e-Penteo, Issue 14, No. 13, 2006
- From Internet to Interactions: Cell phone: The Ultimate Body Appendage, Babson Insight, November 2006
- The Iconoclast's Approach to Innovation: An Interview with Dean Kamen, Babson Insight, August 2006
- Creating a Great Spirit of Service at Southwest Airlines; An Interview with Colleen Barrett, Babson Insight, April 2006
- Growing Negative Services, Sloan Management Review, Spring 2006
- More Reflections on Operations Management, POMS Chronicle, v11, n2, Q2 2004
- Are sustained improvements in productivity sustainable? Babson Insight, Nov. 2004
- Fun is Serious Business Particularly for Mature Neutral Service Firms, Babson Insight, June 2004
- Aligning Strategy through Super-Measure Management, Babson Insight, April 2004
- Does Your Brand Command Respect: How to Create and Manage a Brand? Décryptage, BFA Conseil, France, 2004
- Japanese Penetration into the U.S. PC Market, Journal of Business and Management, v9, n4, Winter 2004
- Les ameliorations continues de la productivite sont-elles durables? Décryptage, BFA Conseil, France, Hiver 2003
- Management Process Reengineering, Décryptage, BFA Conseil, France, Hiver 2003
- Strategy Implementation, Décryptage, BFA Conseil, France, Automne 2003
- Making Routine Customer Experiences Fun, Sloan Management Review, Fall 2003
- Aligning Service Strategy with Super-Measure Management, The Academy of Management Executive, Nov. 2002
- The Service Concept: The Missing Link in Service Design Research? Journal of Operations Mgt., v20, n2, April 2002
- How Restaurant Owners Manage Strategic Risk, Cornell Hotel & Restaurant Management Quarterly, Dec. 2000